Ninja Biz Mobile App
Claims
Order Creation
- Is there a minimum number of parcels per pickup?
- What are the pickup hours?
- Can I drop off my parcels instead of scheduling a pickup?
- How do I check my order history?
- Can I create a return order to pick up the parcel from my customer?
- What is the smart paste function?
Getting Help
Getting Started
- What is the Ninja Biz app?
- How do I create an account?
- Why am I prompted to use another email address to create an account?
- Why do I need to input my ID number and front photocopy of my ID card?
- Can I proceed with account creation without submitting identification documents?
- How do I update my business details?
Prohibited Items
Billing & COD
- How is the "Amount to receive" calculated?
- Why does the payment page say that there is an "Amount to pay" to Ninja?
- Why is my COD remittance late?
- How do I view remittance history?
- When will the Cash on Delivery (COD) collected be reflected?
- How will the Cash on Delivery (COD) collected be remitted to me?
Parcel Guidelines
- Can I bundle multiple parcels together?
- How should I pack fragile items?
- Can I use polymailers instead of a box?
- How should I pack my item(s) in a box?
- Can I use a carton box to pack my item(s)?
- What if my item is not appropriately packed and labelled?
Airway Bills and Printer Settings
- What's included on the Air Waybill?
- Should I attach the waybill to my parcel?
- If I have multiple parcels to the same recipient, can I use the same waybill for all parcels?
- How do I print my airway bill?
- How do I connect my airway bill printer to the app?
- What printers can I use to print my airway bills?
Delivery
- Can I arrange deliveries on Public Holidays and Weekends (i.e. Saturday and Sunday)?
- When can my customers expect to receive their orders?
- Can I make an international delivery?
- What happens if no one is at the delivery location to receive the parcel and the delivery is unsuccessful?
- What are Ninja Van's delivery coverage areas?
- Can I stop the delivery if my customer has changed their mind about the order?