Ninja Biz Mobile App Shippers (New!)
Getting Started
- What is the Ninja Van Mobile App?
- How should I start delivering with Ninja Van?
- How do I create an account?
- Why am I prompted to use another email address to create an account?
- Why do I need to input my ID number and front photocopy of my ID card?
- Can I proceed with account creation without submitting identification documents?
Parcel Guidelines
- What are the prohibited items that cannot be delivered?
- What is the maximum weight and dimension of a parcel?
- What if my item is not appropriately packed and labelled?
- Can I use a carton box to pack my item(s)?
- How should I protect the original product box?
- How should I pack my item(s) in a box?
Order Creation
- How do I create an order?
- How do I know what size my parcel is?
- What details do I need to create an order?
- Is there a quicker way I can upload my customer's details?
- What is the smart paste function?
- Can I create a return order to pick up the parcel from my customer?
Airway Bills and Printer Settings
- Should I attach the waybill to my parcel?
- If I have multiple parcels to the same recipient, can I use the same waybill for all parcels?
- How do I print my airway bill?
- How do I connect my airway bill printer to the app?
- What printers can I use to print my airway bills?
- How do I download the PDF of airway bills if I am using an unsupported printer?
Billing
Cash on Delivery (COD)
- What is Cash on Delivery (COD)?
- What are the handling charges for Cash On Delivery (COD)?
- When will the Cash on Delivery (COD) collected be remitted to me?
- How will the Cash on Delivery (COD) collected be remitted to me?
- How do I view my COD cashflow overview?
- How do I view my COD remittance history?
Manage Your Order
- Can I arrange deliveries on Public Holidays and Weekends (i.e. Saturday and Sunday)?
- When can my customers expect to receive their orders?
- Can I make an international delivery?
- What happens if no one is at the delivery location to receive the parcel and the delivery is unsuccessful?
- What are Ninja Van's delivery coverage areas?
- Can I stop the delivery if my customer has changed their mind about the order?
Pick-up/Drop-off
- How do I view my upcoming / last completed pickups?
- Can I see the orders tied to each pickup?
- Why did my pickup fail?
- What are the pickup hours?
- Where can Ninja Van pick up my parcels?
- Is there a minimum number of parcels per pickup?